Why AI emails can quietly destroy trust at work
AI is now a routine part of workplace communication, with most professionals using tools like ChatGPT and Gemini. A study of over 1,000 professionals shows that while AI makes managers’ messages more polished, heavy reliance can damage trust. Employees tend to accept low-level AI help, such as grammar fixes, but become skeptical when supervisors use AI extensively, especially for personal or motivational messages. This “perception gap” can lead employees to question a manager’s sincerity, integrity, and leadership ability.

With over 75% of professionals using AI in their daily work, writing and editing messages with tools like ChatGPT, Gemini, Copilot or Claude has become a commonplace practice. While generative AI tools are seen to make writing easier, are they effective for communicating between managers and employees?
A new study of 1,100 professionals reveals a critical paradox in workplace communications: AI tools can…



